Terms of Service

These Terms of Service (“Terms”) constitute a binding agreement between you (“Client”, “you”) and Prime Trade Capitals A/S (CVR 37 12 74 07) governing access to our website, client portal, trading services, and related products.

By clicking “Register”, opening an account, depositing funds, or placing a trade, you confirm that you have read, understood, and agree to these Terms, our Privacy Policy, risk disclosures, and any product-specific schedules we provide.

If you do not agree, you must not use our services.

Prime Trade Capitals provides online access to trading in contracts for difference (CFDs), spot and derivative instruments on Forex, indices, commodities, shares, and cryptocurrencies, subject to availability in your jurisdiction.

Execution may occur through MetaTrader 4, MetaTrader 5, or other platforms we designate. We act as principal or agent as disclosed in your account documentation. We do not provide investment, tax, or legal advice; all trading decisions are yours alone.

To open an account you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction, if higher)
• Have full legal capacity to enter into binding contracts
• Not be resident in a jurisdiction where our services are prohibited
• Provide accurate, complete, and up-to-date registration information
• Complete identity verification (KYC) and any enhanced due diligence we require

We may decline applications or restrict services at our discretion, including for regulatory, reputational, or risk-management reasons, without obligation to provide detailed reasons.

You may hold only one personal account unless we approve additional accounts in writing. You must notify us immediately of any change to your contact details, employment, financial situation, or political exposure status.

KYC documentation (government ID, proof of address, and source-of-funds evidence where requested) must be genuine and current. Submitting false or misleading information may result in immediate account suspension, forfeiture of profits obtained through abuse, and reporting to authorities.

Orders are submitted at your instruction via the trading platform. We endeavour to execute orders promptly but do not guarantee specific prices, slippage limits, or fill rates, particularly during volatile or illiquid market conditions.

• Market orders may be filled at prices different from quoted levels
• Pending orders may not trigger if price gaps through your level
• We may widen spreads, impose trading halts, or reject orders during news events or technical failures
• Expert advisors (EAs) and automated strategies remain your responsibility; we are not liable for coding errors or third-party tools

Contract specifications, leverage, margin requirements, and trading hours are published on our website and may change with notice where permitted.

You agree to pay applicable spreads, commissions, swaps (overnight financing), conversion fees, inactivity charges, and third-party costs disclosed on our Pricing and Swaps pages or in your account agreement.

Fees may change with reasonable notice. It is your responsibility to review costs before trading. Negative balance protection may apply on retail accounts where required by regulation in your jurisdiction.

Deposits must originate from accounts or wallets in your name. We do not accept third-party payments. All deposit and withdrawal requests are subject to AML review and may be delayed or refused if documentation is insufficient.

• Withdrawals are generally returned to the original funding method where technically possible
• Processing times depend on payment method, banking partners, and verification status
• We may request additional information before releasing funds
• Chargebacks or reversed payments may result in account closure and recovery of associated costs

Trading leveraged products is high risk. You may lose all of your deposited capital and, in some cases, owe additional funds if negative balance protection does not apply. Leverage magnifies both gains and losses.

Markets can move rapidly due to economic data, geopolitical events, liquidity shortages, or platform outages. Past performance is not indicative of future results. You should only trade with money you can afford to lose and seek independent advice if unsure.

By trading, you confirm that you understand these risks and that our services are not suitable for everyone.

All website content, logos, software, charts, and documentation are owned by Prime Trade Capitals or our licensors. You receive a limited, non-exclusive, revocable licence to use the client portal and platforms for personal trading purposes only.

You may not copy, reverse engineer, scrape, resell, or redistribute our materials without prior written consent.

You must not:

• Use the services for money laundering, terrorist financing, fraud, or sanctions evasion
• Manipulate prices, abuse latency, exploit platform errors, or engage in coordinated pump-and-dump schemes
• Allow third parties to trade on your account or use VPNs to misrepresent your location
• Harass staff or submit malicious code to our systems
• Circumvent leverage limits, hedging restrictions, or bonus terms

We may close positions, cancel profits, freeze balances, and report conduct to regulators where appropriate.

Either party may terminate the relationship subject to outstanding obligations. We may suspend or close your account immediately if you breach these Terms, fail KYC, pose a regulatory risk, or if we discontinue services in your region.

Upon closure, you must close open positions and withdraw remaining funds (minus lawful deductions). We may retain data as required by AML and tax laws.

To the fullest extent permitted by applicable law, Prime Trade Capitals and its directors, employees, and agents shall not be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from use of our services.

Our aggregate liability for any claim shall not exceed the net deposits you paid to us in the twelve (12) months preceding the event giving rise to the claim, except where liability cannot be limited by law (e.g. death or personal injury caused by negligence, or fraud).

We are not responsible for failures of internet connectivity, third-party platforms, liquidity providers, or force majeure events.

If you have a complaint, contact support@primetradecapitals.com with your account number and a clear description of the issue. We will acknowledge receipt and aim to resolve matters fairly and promptly.

These Terms are governed by the laws of Denmark, without regard to conflict-of-law principles. Courts in Copenhagen shall have exclusive jurisdiction, unless mandatory consumer protection rules in your country require otherwise.

If any provision is held invalid, the remaining provisions continue in full force.

• Entire agreement — These Terms, together with policies referenced herein, constitute the entire agreement between you and us regarding the services.
• Assignment — We may assign our rights and obligations to an affiliate or successor; you may not assign without our consent.
• Language — The English version prevails if translations conflict.
• Amendments — We may update these Terms by posting a revised version on the website. Material changes will be notified via email or the portal where practicable.