Help Centre

Frequently asked questions

Click Register Now, complete the registration form, verify your email, upload KYC documents in the client portal, and fund your account to start trading.

The Basic Plan requires a minimum deposit of $1,000. Silver, Gold, and Platinum plans have higher minimums — see our Pricing page for details.

After logging in to the client portal, go to Deposit or Withdraw. Supported methods include bank transfer, cryptocurrency, and card (where available). All requests are reviewed by our team.

Know Your Customer (KYC) verification confirms your identity with a government ID and proof of address. It is required before deposits and plan subscriptions are approved, in line with financial regulations.

We support MetaTrader 4 and MetaTrader 5 on desktop, web, and mobile. See the Platform page for features and charting tools.

Leverage up to 400:1 is available on supported instruments. Leverage increases both profit and loss potential — ensure you understand the risks before trading.

Email support@primetradecapitals.com or use the Contact form. Our team aims to respond within 24 hours on business days.

Still need help?

Our support team is available to assist with account setup, funding, and platform questions.

Help Centre

How do I open an account?

What is the minimum deposit?

How do I deposit and withdraw funds?

What is KYC and why is it required?

Which platforms can I use?

What leverage is available?

How can I contact support?

Still need help?