Privacy Policy

This Privacy Policy explains how Prime Trade Capitals A/S (“Prime Trade Capitals”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit our website, register for an account, use our client portal, or communicate with us.

We process personal data in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the Danish Data Protection Act, where applicable. By using our services, you acknowledge that you have read this policy.

The data controller responsible for your personal data is:

• Prime Trade Capitals A/S
• CVR: 37 12 74 07
• Registered address: Hammerensgade 1, 1267 Copenhagen K, Denmark
• Correspondence: 18/2 Royston Mains Street, Edinburgh, Scotland, EH5 1LB
• Email: support@primetradecapitals.com

Depending on how you interact with us, we may collect the following categories of personal data:

• Identity data — full name, date of birth, nationality, government-issued ID numbers, photographs on documents
• Contact data — email address, telephone number, residential address
• Financial data — bank or wallet details, deposit and withdrawal records, trading history, account balances
• Verification data — KYC documents, proof of address, source-of-funds information, screening results
• Technical data — IP address, device identifiers, browser type, operating system, log files, session timestamps
• Usage data — pages visited, features used, referral sources, cookie identifiers
• Communications — support tickets, emails, chat transcripts, and call notes where recorded with consent

We do not intentionally collect data from children under 18. If you believe a minor has provided us data, contact us immediately.

We obtain personal data from several sources, including:

• Information you provide when registering, completing KYC, funding your account, or contacting support
• Automated collection through cookies, analytics tools, and server logs when you use our website or portal
• Trading platforms connected to your account (e.g. order history and login events)
• Identity verification and fraud-prevention providers acting on our instructions
• Payment processors and banking partners involved in deposits and withdrawals
• Public registers or regulatory databases where permitted by law

We only process personal data where we have a valid legal basis, including:

• Contract — to open and administer your account and provide requested services
• Legal obligation — anti-money laundering (AML), counter-terrorist financing (CTF), tax reporting, and regulatory record-keeping
• Legitimate interests — fraud prevention, network security, service improvement, and proportionate direct marketing to existing clients
• Consent — where required for optional cookies, certain marketing communications, or specific verification steps

Where we rely on legitimate interests, we balance our needs against your rights and implement safeguards such as data minimisation and access controls.

We use personal data to:

• Register, verify, and maintain your trading account
• Execute, record, and report your transactions and positions
• Process deposits, withdrawals, and internal transfers
• Monitor for suspicious activity, market abuse, and policy breaches
• Provide customer support and respond to enquiries or complaints
• Send service-related notices (security alerts, policy updates, account statements)
• Improve our website, platforms, and internal systems
• Defend legal claims and cooperate with competent authorities when required

We may share personal data with:

• Affiliated entities within the Prime Trade Capitals group, under appropriate data protection agreements
• Liquidity providers, prime brokers, and technology vendors that support order routing and platform hosting
• Payment service providers, banks, and blockchain analytics firms for transaction processing
• KYC/AML screening providers, credit reference agencies, and identity verification partners
• Professional advisers (lawyers, auditors, insurers) bound by confidentiality duties
• Regulators, courts, or law enforcement when we are legally required to do so

We do not sell your personal data to third parties for their independent marketing purposes.

Your data may be processed in countries outside your home jurisdiction, including Denmark, the United Kingdom, the European Economic Area, and other locations where our service providers operate.

When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), adequacy decisions, or other mechanisms recognised under applicable data protection law.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including:

• Active account data — for the duration of your relationship with us plus any statutory limitation period
• KYC and AML records — typically at least five (5) years after account closure, or longer where law requires
• Marketing preferences — until you withdraw consent or object, plus a short suppression record
• Server logs and security data — generally up to twelve (12) months unless needed for investigations

When data is no longer required, we securely delete or anonymise it in line with our retention schedule.

We apply technical and organisational measures designed to protect personal data, including encryption in transit (TLS), access controls, role-based permissions, secure development practices, and staff training on confidentiality.

No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and notifying us promptly of any suspected unauthorised access.

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure in certain circumstances (“right to be forgotten”)
• Restrict or object to certain processing, including direct marketing
• Request data portability where processing is based on consent or contract and carried out by automated means
• Withdraw consent at any time where processing is consent-based (without affecting prior lawful processing)
• Lodge a complaint with a supervisory authority (e.g. the Danish Data Protection Agency or the UK ICO)

To exercise your rights, email support@primetradecapitals.com. We may need to verify your identity before responding and will reply within the timeframes required by law.

We use cookies and similar technologies to operate the website, remember preferences, analyse traffic, and improve user experience. Types include:

• Strictly necessary — required for security, authentication, and core functionality
• Functional — remember settings such as language or theme
• Analytics — help us understand how visitors use the site (often aggregated)

You can manage cookies through your browser settings. Disabling certain cookies may limit site functionality. Where required, we will request consent before placing non-essential cookies.

With your consent or where permitted by law, we may send promotional emails or messages about products, promotions, or educational content. You can opt out at any time using the unsubscribe link in emails or by contacting support.

Service-related communications (e.g. security notices or account changes) are not marketing and may still be sent while you hold an account.

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

Material changes will be communicated via the website, email, or your client portal where appropriate. Continued use of our services after changes take effect constitutes acceptance of the updated policy.